Contact Our Team
Support is ready to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits and withdrawals, responsible gambling enquiries and account adjustments, aiming to resolve most requests promptly. Contact us via live chat, email or phone for a fast response. For VIP or affiliate enquiries we will direct you to the right team. We handle requests securely and respect your privacy.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email support, typical response in minutes) |
| General Enquiries | [email protected] (press and account enquiries, replies within 24 hours) |
| Affiliate Enquiries | [email protected] (partner programmes and tracking; account manager on request) |
| Phone | +44 20 7946 3821 (calls answered Mon-Fri, voicemail outside hours) |
| Working Hours | Mon-Fri, 09:00-18:00; Live chat 24/7 and emergency support outside hours |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or matters that require explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including account ID and relevant attachments helps us process requests faster and avoid unnecessary delays. We aim to respond as quickly as possible.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Live chat replies are usually immediate during opening hours, while email requests and verification checks are typically handled within 24 hours. Complex cases such as account investigations or regulatory checks may take longer depending on the issue and required documents, and we’ll keep you updated throughout the process.
Feedback
Help us improve Sweetsino by sharing your feedback, suggestions or ideas. We read every message carefully and use your input to refine the site, promotions and gameplay. Use the in-site feedback form or email [email protected] and we'll aim to reply promptly. Where appropriate we'll roll out improvements based on user suggestions. Thank you for helping us make the site better for everyone.